Contact
Contact Information
Get the help you need at NYCERS, whenever you need it.
At NYCERS, we take pride in providing world-class customer service to all of our current and prospective members.
Did you know most NYCERS transactions can be completed online?
Your MyNYCERS account gives you the power to manage your pension anytime, anywhere, on any device. Register today for instant access to your account details, updates on pending transactions, beneficiary management, loan requests, payments, retirement filing, and more!
Already registered? Select a transaction below and log in to complete it.
- Track a Pending Loan, Buyback, Retirement Application, or Option Election
- View/Manage My Beneficiaries
- Apply for a Loan (Tiers 3, 4, 6)
- Add/Update My Direct Deposit Information (Retirees)
- Change My Address/Update My Contact Information
- Apply for a Buyback
- Make a Payment
- Request a Refund
- Transfer to Another Retirement System
- Calculate My Retirement Benefit
- Apply for Service Retirement
- Apply for Disability Retirement
- Submit My Final Option Election (Retirees)
- Update My Federal Tax Withholding (Retirees)
- Report a Lost/Expired Check
Open Monday Through Friday, 8 am to 5 pm (Except Holidays)
Call Center
Contact NYCERS’ Call Center at (347) 643-3000 to ask a question about your pension account or to report an issue. Please have your Member or Pension number ready.
For callers outside the New York City area, NYCERS’ toll-free number is (877) 669-2377.
If you are hearing impaired and use a Teletypewriter (TTY), please dial (347) 643-3501.
Walk-in Center
Visit NYCERS’ Walk-in Center at 340 Jay Street in downtown Brooklyn to drop off your fully completed forms or supporting documents.
Unable to visit the Walk-in Center? Learn about the online services available to you with a registered MyNYCERS account.
If you’re nearing retirement and need help understanding the application process, you can schedule a phone, video or in-person consultation to speak with a NYCERS Retirement Counselor.
Translation and Sign Language Interpreter services are available upon request.
- Russian – Услуги переводчика предоставляются по требованию
- Spanish – Intérpretes disponibles bajo petición.
- Arabic –.بلطلا دنع ةحاتم نيمجرتملا
- Bengali – অনুরোধের ভিত্তিতে উপলব্ধ দোভাষী.
- Haitian Creole – Entèprèt disponib sou demann.
- Mandarin – 可根據要求提供翻譯。
- Korean – 요청시 통역.
- Italian – Gli interpreti disponibili su richiesta.
Mail your completed form or correspondence to:
30-30 47th Avenue, 10th Floor
Long Island City, NY 11101
Located at:
335 Adams Street, Suite 2300
Brooklyn, NY 11201
Hours:
Monday through Friday, 8 am – 5 pm
Report fraud, waste, or serious mismanagement at (212) 825-5900.
Email a Media Inquiry.
Only for use by members of the press.