Call Center
Contact NYCERS’ Call Center at (347) 643-3000 to ask a question
about your pension account or to report an issue. Please have
your Member or Pension number ready.
For callers outside the New York City area, NYCERS’ toll-free
number is (877) 669-2377.
If you are hearing impaired and use a Teletypewriter (TTY),
please dial (347) 643-3501.
Walk-in Center
Visit NYCERS’ Walk-in Center at 340 Jay Street in
downtown Brooklyn to drop off your fully completed forms
or supporting documents.
Unable to visit the Walk-in Center? Learn about the online services available to you with a
registered MyNYCERS account.
If you’re nearing retirement
and need help understanding the application process, you can
schedule a phone, video or in-person consultation to speak with a
NYCERS Retirement Counselor.
