Call Center (347-643-3000) is open Monday
through Friday, 8 am to 5 pm, to answer questions and schedule
consultations. Telephone and video consultations are available to
maximize your health and safety. Please have your Member or
Pension number ready when contacting NYCERS’ Call Center.
Due to increased call volume, you may experience longer
wait times, and voicemails may be returned after hours.
(347) 643-3000 – Call Center
(877) 669-2377 – If calling from outside the New York City area
(toll-free)
(347) 643-3501 – TTY (hearing impaired)
For faster service, you can access most services
and transactions by logging in to your
MyNYCERS account (learn more),
or click on the “Chat with us” link on the bottom right corner of
this page to connect with Terry, NYCERS’ Digital Agent, who can
answer many frequently asked questions.
The Walk-in Center at 340 Jay Street in
downtown Brooklyn is open Monday – Friday, 8 am – 5
pm, for drop off of fully completed forms, answers to quick
inquiries, and appointments.
