Customer Service

Overview

Customer Service
Open Monday Through Friday, 8 am to 5 pm (Except Holidays)


Call Center

Contact NYCERS’ Call Center at (347) 643-3000 to ask a question about your pension account or to report an issue. Please have your Member or Pension number ready. 

For callers outside the New York City area, NYCERS’ toll-free number is (877) 669-2377. 

If you are hearing impaired and use a Teletypewriter (TTY), please dial (347) 643-3501.

Walk-in Center

Visit NYCERS’ Walk-in Center at 340 Jay Street in downtown Brooklyn to drop off your fully completed forms or supporting documents.

Unable to visit the Walk-in Center? Learn about the online services available to you with a registered MyNYCERS account.

If you’re nearing retirement and need help understanding the application process, you can schedule a phone, video or in-person consultation to speak with a NYCERS Retirement Counselor. 

Webform

Terminal or Grave Illness Notification

Complete this form only if you are terminally or gravely ill and need to apply for a Disability benefit, or if you have already applied and need to notify NYCERS of the gravity of your illness.